──Product Details──

・Telecom Companies: CM, CMHK, CTM
・Usage Days: 5 - 15 days
・Data Specification: Total volume type
・Network Speed: 4G / 5G speed
・Card Validity: 180 days
・Card Size: Triple SIM card (Normal / Micro / Nano compatible)
・Calling Function: None, data only.
・Hotspot Sharing: Yes, limited to one device.
・Pickup Method: At the airport counter, present the order number displayed on the order screen.

──Coverage Area──

・China, Hong Kong, Macau.

──Pickup Method──

Taoyuan International Airport Terminal 1
・Arrival Hall: Counter 6.
・Business Hours: Daily 06:00 - 23:30
Taoyuan International Airport Terminal 2
・Arrival Hall: Counter 2.
・Business Hours: Daily 06:00 - 23:30

──Usage Instructions──

・The first day starts counting from the day the card is activated (one day of usage is from 00:00 to 23:59 Taiwan time).
・No APN settings are required, just insert the card to use. Please ensure that mobile data and international roaming are enabled on your phone.
・For dual SIM phones: Please ensure the card is placed in "Slot 1" and "Slot 2" is empty.
・iOS Phone Settings: Settings → Cellular → Enable Cellular Data option → Enable Data Roaming → Done.
・Android Phone Settings: Settings → Wireless & Networks → Enable Mobile Network → Enable Data Roaming → Done.
・If you encounter connectivity issues, after completing the above settings, please turn on airplane mode for 5 minutes and then turn it off, then manually select the local telecom operator.

──After-Sales Return and Exchange Policy──

＊This product can be refunded for free before use and before card pickup.
＊If changing the departure date, the physical card can be picked up within 180 days after the order is completed, either before or after the original departure at the airport or 7-ELEVEN convenience store. The eSIM can be used within 180 days after receiving the email QR code.
＊Please complete the pickup within 3 months from the order date; overdue pickup orders will be invalid.
＊If you have arrived at your destination and cannot use the service due to phone settings/model/connection issues, please connect to Wi-Fi locally and contact Cool Travel Card customer service. Refund requests will not be accepted if customer service is not contacted.
＊The manual processing time for returns is approximately 3-5 business days. Once the refund process begins, the payment bank will be notified for automatic refund, which takes about 7-14 business days (excluding holidays). The actual refund time depends on the issuing bank's processing.