FunNow - On-demand online booking platform for Restaurants, Accommodations, and Massages

Terms of Use

Published: 09/09/2025
Version: 2.0

Welcome to the services provided by FunNow Limited and its global affiliates (collectively, “FUNNOW,” "we," "us," or "the Company"). These User Terms of Service (hereinafter referred to as "these Terms") are intended to establish a legal agreement between you and us.

Purpose and Acceptance of Terms

(1) Scope of Application: These Terms apply to your use of all brand services under our umbrella, including but not to the official websites and mobile applications (Apps) of brands such as FunNow, Eatigo, TableApp, and Niceday, as well as other online or offline services we provide (collectively referred to as "the Service"). The websites and applications that provide these services are collectively referred to as "the Platform."

(2) Acceptance of Terms: These Terms constitute a legally binding contract between you and us. By accessing, browsing, or using any part of "the Service," you signify that you have read, understood, and fully agree to accept all contents of these Terms. These Terms also include our "Privacy Policy" and various event rules and additional terms announced on the Platform from time to time, all of which form a part of these Terms and have the same legal effect.

(3) Operating Model: To provide you with timely, high-quality localized services in different regions around the world, we have established independent operating entities in multiple countries and regions responsible for service operations and customer support in those areas.

(4) Service Provider and Contractual Relationship: To ensure efficiency in dispute resolution, refunds, order cancellations, and customer service, your use of "the Service," will establish a contractual relationship with the following operating entity, determined by the location where the service you book or purchase is provided. This entity will act as your service provider and primary point of contact, and will be responsible for coordinating and handling any issues or disputes that arise during your use of the service:

For services located in Taiwan: ZOEK INC. (Company ID: 24763920)
For services located in Hong Kong: Zoek Hong Kong Limited
For services located in Malaysia: FUNNOW SEA Sdn. Bhd.
For services located in Japan: FunNow Japan Ltd.
For services located in Thailand: Eatigo (Thailand) Company Limited (Head Office)
For services located in Singapore: Eatigo Singapore Pte Ltd
For services located in the Philippines: Eatigo Philippines Inc.

(5) Right to Revise: We may revise or update the content of these Terms at any time based on legal requirements, business development, or when we deem it necessary, without prior individual notice to you.

(6) Announcement and Effectiveness: Any updated version of the Terms will be published on "the Platform" with the date of the latest update indicated. Your continued use of "the Service," after the terms have been updated will be deemed as your having read, understood, and agreed to be bound by the updated version. To protect your rights, we recommend that you regularly review the latest version of these Terms when using "the Service."

Please read these Terms carefully. By using the Platform, you represent that you have read, understood, and accepted these Terms, and agree to the processing of your personal data in accordance with the terms of the Privacy Policy. If you do not agree to these Terms, please do not access or use the Platform or the Service. Unless otherwise provided by law, these Terms have the same legal effect as a written agreement.

Eligibility

The Platform is available for use by:

Natural persons who are at least 18 years old.
Legal entities (e.g., companies).
Users under the age of 18 must obtain the consent of a parent or legal guardian. By accepting these Terms, the parent or guardian agrees to be responsible for your actions and any fees incurred through the use of the Platform and/or the booking of any Services (as defined below). If such consent is not obtained, you must immediately cease using or accessing the Platform. We reserve the right to delete any account created without parental consent at any time.

Merchant Partners

If you are a merchant accepting reservations through the Platform (hereinafter referred to as a "Merchant Partner"), you are subject to the commercial terms and other contractual conditions agreed upon with us, in addition to the general terms of sale and use.

Modification of Terms

We reserve the right to change or modify these Terms (including any additional terms and policies published on the Platform and incorporated herein) at any time. We recommend that you review the Terms regularly. We will indicate the date of the last revision at the top of this page. Your continued use of the Platform after the revised Terms have been posted will constitute your acceptance of the revised Terms. If we believe a modification is material, we will post a notice on the Platform or notify you via the email address you have provided. The determination of what constitutes a material change is at our sole discretion.

Scope of Liability

We are a technology company that provides a platform for consumers to view, obtain, or purchase goods and services. The goods or services are provided by Merchant Partners, and our role is solely to connect consumers with Merchant Partners or to allow consumers to view relevant information. We are not responsible for the actions and/or omissions of any Merchant Partner or for the information related to them. Merchant Partners are solely responsible for their goods or services. Merchant Partners are not our agents, employees, or staff, and the goods or services they provide are not to be considered as provided by us.

Ownership of Platform

The Platform, the domain name and app name as listed below along with subdomains, features, contents, and application services (including, without limitation to any mobile application services) are owned and operated by us:

Domain:

App:

Use of the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use our Services. Our Services are provided to you for your non-commercial, personal use only and must not be used for business or commercial purposes unless you use the Services as our Merchant Partner. You may not reproduce, modify, copy or distribute, or use for commercial purposes any part of the Services without our express and written permission.

You undertake that when browsing the Platform or using the Services, you shall not do or attempt to do or permit any other person to do or attempt any of the following:

using the Platform or Services for any purpose in violation of local, state, or federal laws or regulations, including any false, deceptive, misleading, or fraudulent purpose;
furnish false, inaccurate, or misleading information, use credit/debit card details fraudulently, enter into fraudulent interactions or transactions with us or any third party (including by entering into interactions or transactions purportedly on behalf of a third party where you have no authority to bind that third party or by using a false or fictitious identity);
affect us adversely or reflect negatively on us, our Services, our goodwill, our trademark(s), our name or reputation or cause duress, distress or discomfort to us or anyone else, or discourage any person from using all or any portion, features or functions of the Platform or Services;
interfere with, or disrupt the integrity or the performance of the Platform or Services;
posting any content that infringes the intellectual property rights, privacy rights, publicity rights, trade secret rights, or any other rights of any party;
posting content that is unlawful, obscene, defamatory, threatening, harassing, offensive, abusive, libelous, inflammatory, deceptive, fraudulent, slanderous, hateful, or embarrassing to any other person or entity as determined by us in our sole discretion or pursuant to local community standards;
posting content that constitutes cyber-bullying, as determined by us in our sole discretion;
posting content that depicts any dangerous, life-threatening, or otherwise risky behavior;
posting URLs to external websites or any form of HTML or programming code;
upload or transmit through the Platform or Services any data, file, software or link that contains malicious code or redirects to a virus, Trojan Horse, worm, spyware or other harmful programs;
posting anything that may be “spam,” as determined by us in our sole discretion;
impersonating another person when posting content;
harvesting or otherwise collecting information about others, including email addresses, without their consent;
using any automated systems, including but not to bots, scripts, artificial intelligence (AI) tools, or other programming methods, to access, copy, interact with, or scrape data from our website, application, or servers. This includes using such methods to submit queries, perform transactions, or extract information or any data found or accessible through the Platform or Services;
engaging in activities that involve unauthorized access, rebooting, probing, or exploiting our systems, servers, or networks, including but not to deploying programs or tools designed to disrupt or bypass security measures;
using any programming techniques, machine learning algorithms, or AI models to extract, replicate, or reverse-engineer the content, features, or underlying architecture of our Platform without our explicit written permission
attempting to test, scan, or breach the security features of our Platform, including circumventing access controls or engaging in denial-of-service attacks
allowing any other person or entity to use your identification for posting or viewing comments;
harassing, threatening, stalking, or abusing any person on the Platform;
copy, reproduce, modify, create derivative works from, distribute, or publicly display any content from the Platform or Services without our prior express written permission;
engaging in any other conduct that restricts or inhibits any other person from using or enjoying the Platform, or which, in our sole discretion, exposes us or any of our customers, Merchant Partners, suppliers, or any other parties to any liability or detriment of any type; or
encouraging other people to engage in any prohibited activities as described herein.

You acknowledge and agree that any violation of the above may result in immediate suspension or termination of your access to our Platform, along with potential legal action to address damages or breaches. You may appeal such suspensions or termination by contacting us via our customer support chat via app/web. We will attempt to review these appeals within 10 business days with any decisions at our sole discretion.

We reserve the right but are not obligated to do any or all of the following:

investigate an allegation that any content posted on the Platform does not conform to these Terms and determine in our sole discretion to remove or request the removal of the content;
remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
suspend or terminate a user’s access to the Platform or their account upon any breach of these Terms;
monitor, edit, or disclose any content on the Platform; and
edit or delete any content posted on the Platform, regardless of whether such content violates these standards.

If you are a Merchant Partner, you further represent, warrant and undertake that:

You possess all the appropriate licenses, approvals, permits, consents, authority and mandatory insurance policies related to or in connection with your provision of the goods or services on the Platform in the jurisdiction in which you use the Service;
You are solely responsible for any and all claims, judgments and liabilities resulting from any accident, loss or damage including, but not to, personal injuries, death, total loss and property damage which is due to or is alleged to be a result of the goods or services provided by you via the Platform;
You comply with all laws related to your provision of the goods or services on the Platform and will be solely responsible for any violations of such laws;
You will not contact consumers who accessed your goods and services via the Platform other than for purposes in connection with the Service;
You shall not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform, or any consumers, including without limitation any user account not owned by you, to its source, or exploit the Platform or any service or information made available or offered by or through the Platform, in any way where the purpose is to reveal any information, including but shall not be to personal identification information, other than your own information, as provided for by the Platform;
If you are required to and do sign up for an account on behalf of your employer, your employer shall be the owner of the account, and you represent and warrant that you have the authority to bind your employer to the Agreement;
You agree that the information which you have submitted to us for your registration as a Merchant Partner on the Platform, which may include your personal data as described in the Privacy Policy, may be linked to the account on the Platform or otherwise be temporarily displayed in the course of the Services on the Platform. You hereby give your consent to such use of information for the purposes of the Services, and to facilitate your use of the Platform.
You agree that use of the Platform by you or any part thereof may be monitored by us or a third-party service provider to provide you with information on your business and account as well as better services.
You further agree that any personal data you receive via the Platform or otherwise in connection with the Services shall only be used for the direct and specific purpose for which you are originally provided the personal data, and such personal data shall be deleted or anonymized once the personal data is no longer required to be retained for the said purpose. For the avoidance of doubt, when you are provided with personal data of a consumer via the Platform for the purposes of the Services, you shall only use the personal data provided for that sole purpose and remove it as soon as you no longer need the data for that purpose.

We provide no guarantee, express or implied, that the Platform or the services will be perpetually available or operate without interruption. We shall not be held liable for any period during which the Platform or services are unavailable for any reason. The user is solely responsible for ensuring they have the necessary equipment and conditions to access the Platform.

We reserve the right to suspend or terminate your account, either temporarily or permanently, should it be determined that you have provided false information, engaged in fraudulent transactions, or otherwise breached any provisions of these Terms of Service. You may appeal any such restriction or ban by contacting us via the customer support channels available on the application or website. All appeals will be reviewed within ten (10) business days. We retain full and final discretion over the outcome of the review.

User Accounts

To use the Services, you are required to register for a user account either by registering with us or by linking your social media account with us (“Account”). If you create an Account, you agree to complete the registration process by providing current, complete, and accurate information as required by us.

In registering an Account, we will ask you to provide your personal information, including a valid email address, a mobile phone number and a unique password. Your unique password should not be shared with anyone and you agree to keep it secret at all times. You are solely responsible for keeping your password safe. You shall ensure that you have at all times full control of and over the use of your Account and that you shall further not use another user’s Account at any time. You shall not set up multiple Accounts, or transfer or sell your Account to another party. You agree that we may communicate with you in respect of the management and administration of your Account via the mobile phone number or email address you have provided in registering your Account.

You are responsible for all activities that occur under your Account. You agree to notify us immediately of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss that you may incur as a result of your use or someone else’s use of your Account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by us or another party due to your use or someone else’s use of your Account.

We may require users to re-validate their Accounts or update their Account passwords from time to time in order to ensure that the Accounts are still active and registered with a valid mobile phone number and/or email address.

Account Termination

To protect the rights and interests of all users and our relationships with partner merchants, we reserve the right to terminate, suspend, or delete an account without prior notice if we reasonably believe that any of the following situations have occurred:

A. General Violations

Breach of Terms: Any violation of these Terms of Service.
Improper Use: Using technical means to circumvent platform regulations, such as using proxy IP addresses to hide one's identity or registering multiple accounts.
Interference with Services: Any action that interferes with or disrupts the normal operation of our platform or services.
Harm to Others: Harassing or causing distress to other users or partner merchants, or otherwise infringing upon their legitimate rights and interests.

B. Reservation Abuse

Bypassing the Platform: Contacting a merchant directly to modify reservation details in an attempt to circumvent platform rules.
Discrepancy in Information: Arriving with a party size or at a time that does not match the confirmed reservation, yet still attempting to claim the associated offer.
No-Show: Failing to cancel a reservation within the stipulated time and not arriving for the booking.
Fraudulent Conduct: Any form of fraudulent intent or action concerning payments legally due to the merchant.
High-Risk Behavior: The account is flagged for high-risk transactions by our security assessment, and the user is unable to provide sufficient proof of payment upon request.

When you create an Account, you represent and warrant that:

If you are representing a company, organization or any other legal entity (“Entity”), you have the authority to bind the Entity to these Terms, and the Entity is duly incorporated;
You are capable of entering into and performing legally binding contracts under the applicable law;
You are and will be legally, financially and morally responsible for all activities that occur under your Account; and
All information that you provide is accurate, up to date, truthful and complete and that you will promptly inform us of any changes to such information by updating your Account profile.

If you are below the age of majority, you may only use the Platform or Services with the consent of and under the supervision of your parent or legal guardian who shall be responsible for all your activities.

Delete Account

If you wish to delete your Account, you can do so by completing the following steps.

Log in to the Account you wish to delete
Go to the [Member page],
Select [Settings],
Select [Account Settings],
Select [Delete Account]

Please be reminded that your ability to use the Services will not be possible following the deletion of your Account. We will retain records of your Account in accordance with the terms of our Privacy Policy.

Restrictions on Goods

Some of the goods and services we offer on our Platform are subject to restrictions for purchase, depending on the applicable laws of the country you purchase them from. These restrictions include minimum age requirements for alcohol/alcoholic products and any other goods or services that we reserve the right not to provide to you based on the relevant statutory requirements of the time being in force.

By placing an order for such goods or services, you confirm that you meet the legal requirements to purchase them. The Merchant Partners providing such goods or services on the Platform reserve the right in their sole discretion to:

ask for valid proof of age (e.g., ID card);
to refuse to provide such goods or services if you are unable to prove you are of legal age; and/or
to refuse to provide such goods or services to any person for any reason whatsoever.

Vouchers, Giftcards, Discounts, and Promotions

We may run marketing and promotional campaigns which offer gifts with purchase (“Gifts”), voucher codes, discounts, and other promotional offers to be used on the Platform (“Vouchers”).

Gifts and Vouchers are subject to validity periods, redemption periods, use restrictions, limits and/or other availability. All Gifts and Vouchers are offered on a ‘while stocks last’ basis and may not be valid when used in conjunction with other promotions, discounts and/or other vouchers. There may be additional terms and conditions (including vendor-specific terms) that may apply.

Gifts and Vouchers are non-transferable, non-exchangeable, non-refundable and cannot be exchanged for cash. Unless otherwise stated, Vouchers can only be used on the Platform.

We do not warrant the quality or performance of the Gifts and shall not be responsible for any damages including, but not to, the loss of life, injury to person and/or damage to property arising from or in connection with the promotion and/or use of the Gifts.

We are not responsible if your Gift and/or Voucher is stolen, lost, destroyed or used without your permission. We shall not be responsible and assume no liability to you for any unlawful conduct or fraud by any third party associated with any Gift or Voucher.

We reserve the right, at our sole discretion to

withdraw, amend and/or alter any applicable terms and conditions of the Gifts and Vouchers at any time without prior notice.
void, discontinue or reject the use of any Voucher without prior notice for reasons including but not to any suspected violation of applicable laws, rules and regulations or any suspected fraudulent or illegal transaction
forfeit, exclude, disqualify or refuse your use of Vouchers and/or Gifts redemption, at any time without prior notice.

Third-Party Links and Services

The Platform may contain links to third-party websites or services.

These links are provided for convenience, and we do not endorse or assume any responsibility for third-party sites or services. Any interactions with third-party websites are subject to their own terms and policies.

Intellectual Property

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platform or in our marketing material, whether registered or unregistered, are the intellectual property of FUNNOW and/or third parties who have authorized us the use them (collectively the “Trademarks”).

You may not use, copy, reproduce, republish, redistribute, adapt, translate and/or amend these Trademarks in any way without our prior express written consent. The use of the Trademarks on any other website not approved by us is strictly prohibited. We will aggressively enforce our intellectual property rights to the fullest extent of the law, including criminal prosecution. We neither warrant nor represent that your use of materials displayed on the Platform will not infringe the rights of third parties not owned by or affiliated with us. Use of any materials on the Platform is at your own risk.

All content available on the Platform (“Site Content”), including but not to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the sole property of FUNNOW and/or third parties who have authorized us with the use and are protected by the applicable intellectual property law.

You may not copy, reproduce, republish, redistribute, adapt, translate and/or amend in part or in full, or transfer to another media, any such Site Content without prior written permission from us and/or third parties who have authorized us with the use, Additionally, you may not create derivative works based on any content from or reverse engineer any software used on the Platform.

This service allows consumers or partners to upload reviews, text, and other content (hereinafter collectively referred to as "User Content"). Please be aware that the content you upload will be made public. Therefore, before sharing any content, please carefully consider whether you are willing to share it under public conditions.

By posting or submitting any content on this platform, you grant us a license to use such content. This license is non-exclusive, worldwide, and royalty-free. Unless otherwise required by law, this license is perpetual. Under this license, we shall have the right to use, reproduce, display, modify, translate, distribute, or promote the content you provide through any online or offline media channels. We may also sublicense these rights to third-party partners.

If you wish to delete or withdraw your User Content, you may submit a request through the customer service provided on our platform's application or website. The Company will respond within 10 working days of receiving such a request. However, the Company reserves the right to retain copies of such content for a reasonable period for the following purposes: to comply with legal requirements, resolve disputes, prevent fraud, maintain information security, and for data analysis purposes.

The Company undertakes that all retained User Content will be properly handled and protected in accordance with applicable personal data protection laws and the Company's Privacy Policy.

You further warrant that you are the lawful owner of such User Content and/or have been authorized or otherwise have the right to transfer it to us.

When you, as a partner merchant, submit or post content on the platform, you agree to grant us an irrevocable, non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, modify, translate, distribute, promote, or otherwise disseminate such User Content in any media worldwide (whether online or not), and to permit third parties to use it in the same manner. You further warrant that you are the lawful owner of such User Content and/or have been authorized or otherwise have the right to transfer it to us.

We respect the intellectual property of others. If you believe in good faith that any Site Content or User Content or other matter posted on the Platform infringes upon the copyright in a work you own, please contact us via our customer support chat via app/web, with correspondence containing the following:

a physical signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed;
a clear identification of the copyrighted work allegedly infringed;
identifying information reasonably sufficient to allow determination by us of the location of the material that is allegedly infringing;
information reasonably sufficient to permit us to contact or respond to you;
a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
a statement that the information in the notification is accurate and that you are either the owner or authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Limitation of Liability

You acknowledge and agree, to the extent permitted by law, that we (which shall include our employees, directors, agents, representatives, affiliates and parent company) are excluded from all liability (whether arising in contract, in negligence or otherwise) for loss or damage which you or any third party may incur in connection with our Platform, our Services, and any website linked to our Platform and any content or material posted on it. Such exclusion includes any indirect, special, incidental, consequential, or exemplary damages arising from your use of the Platform or for any other claim related in any way to your use of the Platform. Your exclusive remedy with respect to your use of the Platform is to discontinue your use of the Platform.

In states or jurisdictions where such exclusion or limitation of liability is not permitted, our liability shall be limited to the amount paid by you to use the Platform or Services or as permitted by applicable law, whichever is lower.

Indemnity

You agree to indemnify, defend, hold harmless FUNNOW and its directors, officers, employees, representatives, agents, and affiliates, from any and all third-party actions, claims, liabilities, damages, penalties and/or costs (including but not to, legal fees) arising from or related to :

your use of the Platform;
your use of the Services; or
User Content submitted by you
any breach of these Terms by you.

We may, if necessary, participate in the defense of any claim or action and any negotiations for settlement. You will not make any settlement that may adversely affect our rights or obligations without our prior written approval. We reserve the right, at our expense and upon notice to you to assume exclusive defense and control of any claim or action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the country/courts of jurisdiction in which the relevant FUNNOW entity is incorporated, as set out in the table below.

Thailand: Eatigo (Thailand) Company Limited, No. 7 Summer Point, Level 2, Suite no.2, Soi Sukhumvit 69 (Saleenimit), Sukhumvit Road, Phrakhanong Nua, Wattana, Bangkok 10110
Singapore: Eatigo Singapore Pte Ltd, 6 Battery Road, Singapore 049909
Malaysia: FUNNOW SEA Sdn. Bhd., Level 9, Menara HLX, No.3, Jalan Kia Peng, 50450 Kuala Lumpur W.P. Malaysia
Hong Kong: Zoek Hong Kong Limited, 15/F Soundwill Plaza II – Midtown, 1-29 Tang Lung Street, Causeway Bay, Hong Kong
The Philippines: Eatigo Philippines Inc, Unit 1661, 16th Floor, Tower 6789, Ayala Avenue, Makati, Manila, Philippines
Taiwan: Zoek Inc., 4F., No. 203, Sec. 2, Bade Rd., Zhongshan Dist., Taipei City 104499, Taiwan
Japan: FUNNOW Japan Co., Ltd., NOVELWORK Ichigaya 7F 2-3 Ichigaya-hommuracho, Shinjuku-ku, Tokyo, Japan 162-0845

The applicable courts in the countries where the relevant FUNNOW entity is incorporated will have jurisdiction over any dispute or claim arising out of or in connection with these Terms and the use of the Platform:

Contact Us

If you wish to contact us regarding any questions or comments you may have, please reach out to us via our customer support chat via app/web.

Prevailing Language

In the event of a dispute as to the Terms or inconsistencies with translated versions, the English version shall prevail unless otherwise stipulated by local laws.